Cardholder Terms of Use

1.Introduction

These Cardholder Terms of Use ("Terms") govern the use of any physical or virtual card made available through the Evea platform (the "Evea Card" or "Card").

The Card may be issued, sponsored, processed, or otherwise supported by Evea's authorized banking, card issuing, payment, or programme partners. The specific issuer, card network, and programme terms applicable to your Card may be communicated to you during onboarding or card issuance.

By activating, accessing, or using an Evea Card, you agree to comply with these Terms, Evea's applicable platform terms, and any additional terms issued by the relevant card issuer or programme partner.

If there is a conflict between these Terms and mandatory requirements of the applicable card issuer, card network, or applicable law, those requirements will prevail to the extent of the conflict.

2.Definitions

In these Terms:

• "Account" means the Evea business account associated with the Card.
• "Account Owner" means the authorized representative responsible for the Evea business account.
• "Authorized User" means an individual authorized by the business to access the Account or use Evea services.
• "Cardholder" means the individual to whom a Card is assigned.
• "Business" means the legal entity approved to use Evea's services.
• "Card" means any physical, virtual, or digital payment card provided through Evea.
• "Card Transaction" means a purchase, payment, cash withdrawal where supported, or other transaction made using the Card.
• "Chargeback" means a formal dispute process through which an eligible Card Transaction may be challenged through the relevant card issuer, processor, acquiring institution, or card network.
• "Merchant" means a business or entity that accepts the Card as payment.
• "Unauthorized Transaction" means a transaction that the Cardholder states was made without their permission or authority.
• "We", "us", "our", and "Evea" refer to Evea and, where relevant, the authorized entities involved in providing the Card programme.
• "You" and "your" refer to the Business, Account Owner, Cardholder, or other person using the Card, as applicable.

3.Eligibility and Card Issuance

Cards are available only to customers approved by Evea and, where applicable, the relevant card issuer or programme partner.

Evea may require:

• Completion of onboarding and KYC requirements.
• Verification of the Business and relevant individuals.
• Acceptance of applicable product and programme terms.
• Compliance with Evea's risk, fraud, sanctions, and other compliance requirements.

Evea or the relevant card programme partner may decline to issue a Card or may limit the number, type, or functionality of Cards available to a customer.

Issuance of a Card does not guarantee that every transaction will be approved.

4.Ownership and Responsibility

The Card is provided for use by the authorized Cardholder on behalf of the Business.

The Card must not be:

• Shared with another person.
• Assigned or transferred without authorization.
• Used by an unauthorized individual.
• Used for unlawful, fraudulent, or prohibited activities.

The Business and Account Owner are responsible for ensuring that Cards are issued only to authorized users and that appropriate controls are maintained over Card usage.

The Business remains responsible for transactions made by its authorized Cardholders, subject to applicable law, these Terms, and the outcome of any valid dispute or fraud investigation.

5.Permitted Use of the Card

The Card may only be used for legitimate business purposes and in accordance with:

• These Terms.
• Evea's platform terms and policies.
• Applicable laws and regulations.
• Applicable card network and issuer rules.
• Any spending limits, budgets, merchant restrictions, or controls established by Evea or the Business.

The Card may be used for online, in-person, recurring, or other supported transactions, subject to the Card's capabilities and applicable controls.

Certain transactions, merchants, jurisdictions, or categories of activity may be restricted or declined.

6.Prohibited Use

You must not use the Card for:

• Any unlawful or fraudulent activity.
• Transactions intended to conceal or facilitate financial crime.
• Transactions that breach applicable sanctions requirements.
• Transactions that circumvent spending controls or account restrictions.
• Providing cash or cash equivalents where prohibited by the applicable Card programme.
• Gambling or other restricted activities where prohibited.
• Personal use where the Card has been designated for business use only.
• Any activity that violates applicable laws, card network rules, or Evea's policies.

Evea may decline, reverse, restrict, or investigate transactions that it reasonably believes may violate these Terms or present fraud, financial crime, legal, or operational risks.

7.Card Activation and Security

You must follow the applicable instructions to activate and use your Card.

You are responsible for taking reasonable steps to keep the Card and associated credentials secure.

You must not:

• Share your PIN, password, one-time verification code, or other security credentials.
• Allow an unauthorized person to use your Card.
• Store Card credentials insecurely.
• Attempt to bypass security controls.

If you believe that your Card, account, device, or credentials have been lost, compromised, stolen, or accessed without authorization, you must notify Evea as soon as reasonably possible.

Evea may temporarily block, restrict, or replace a Card where necessary to protect the Cardholder, Business, Evea, or the Card programme.

8.Card Controls and Limits

Evea or the Business may apply controls and limits to a Card, including:

• Transaction limits.
• Daily, weekly, or monthly spending limits.
• Merchant category restrictions.
• Geographic restrictions.
• Online or offline transaction controls.
• ATM or cash withdrawal restrictions, where applicable.
• Budget-based spending controls.

A Card Transaction may be declined where it exceeds an applicable limit or does not meet the conditions established for the Card.

Evea may change, suspend, or impose limits where reasonably necessary for security, fraud prevention, compliance, operational, or programme reasons.

9.Transaction Authorization

A Card Transaction may be authorized using methods such as:

• Physical presentation of the Card.
• Card details.
• PIN.
• One-time authentication codes.
• Digital wallet authentication.
• Other approved authentication methods.

You are responsible for reviewing transactions and reporting suspected errors or unauthorized activity promptly.

A transaction may be declined for reasons including:

• Insufficient available funds or credit.
• Exceeded spending limits.
• Incorrect Card details or authentication.
• Fraud or security concerns.
• Merchant or technical issues.
• Sanctions or compliance restrictions.
• Restrictions imposed by the issuer, processor, card network, or Evea.

10.Transaction Records

Transaction information will generally be made available through the Evea platform, subject to system availability and partner processing.

You should regularly review Card Transactions and promptly report any transaction that appears incorrect, unauthorized, duplicated, or otherwise suspicious.

Transaction information displayed in the Evea platform may initially be pending and may change when the transaction is completed, reversed, settled, or adjusted.

11.Fees and Charges

Applicable fees, charges, foreign exchange rates, and other costs relating to the Card or a Card Transaction will be communicated through Evea's pricing, product terms, or other applicable documentation.

You are responsible for reviewing applicable fees before using the Card.

Where applicable, fees or charges may be deducted from the relevant Account or otherwise charged in accordance with the applicable terms.

12.Declined, Reversed and Refunded Transactions

A Card Transaction may be:

• Declined before completion.
• Authorized but subsequently reversed.
• Cancelled or reversed by the Merchant.
• Refunded by the Merchant.
• Subject to a dispute or Chargeback.

The timing of a reversal or refund may depend on the Merchant, acquiring institution, card network, issuer, processor, or other relevant party.

Evea does not control all stages of the payment process and cannot guarantee the timing of a Merchant refund.

13.Reporting an Unauthorized or Incorrect Transaction

You must notify Evea promptly if you believe that a Card Transaction:

• Was not authorized.
• Was processed more than once.
• Was for an incorrect amount.
• Was made using a lost or compromised Card.
• Appears fraudulent or suspicious.
• Was otherwise incorrectly processed.

Evea may request information necessary to investigate the matter, including transaction details, communications, supporting documentation, and confirmation from the Cardholder.

You must cooperate reasonably with any investigation.

14.Chargebacks and Transaction Disputes

14.1Right to Raise a Dispute

A Cardholder or authorized representative of the Business may request a review of an eligible Card Transaction.

Examples may include:

• An unauthorized transaction.
• A duplicate transaction.
• An incorrect transaction amount.
• Goods or services that were not received.
• Goods or services materially different from what was agreed, where eligible under applicable rules.
• A cancelled transaction where an expected refund has not been received.
• Other circumstances recognized under applicable card network or payment programme rules.

Not every complaint or dissatisfaction with a Merchant is eligible for a Chargeback.

Chargeback eligibility depends on the facts of the transaction, the applicable card network rules, available evidence, and applicable time limits.

14.2Contacting the Merchant

Where appropriate, you should first attempt to resolve a transaction issue directly with the Merchant.

You should retain relevant evidence, including:

• Receipts.
• Invoices.
• Order confirmations.
• Delivery information.
• Cancellation confirmations.
• Refund requests.
• Correspondence with the Merchant.

You should not delay reporting a dispute to Evea if doing so may result in the applicable dispute deadline being missed.

14.3How to Submit a Dispute

To raise a dispute, you must submit the matter through Evea's designated support or dispute channel and provide the information reasonably requested.

This may include:

• The Cardholder's name.
• The Business name.
• Transaction date.
• Transaction amount and currency.
• Merchant name.
• Reason for the dispute.
• Details of any communication with the Merchant.
• Supporting evidence.
• Any other information reasonably required for the investigation.

Evea may decline to proceed with a dispute where sufficient information is not provided, the dispute is outside applicable time limits, or the transaction is otherwise ineligible under applicable rules.

14.4Investigation and Submission

Evea will assess the information provided and may conduct an investigation.

Where a dispute appears eligible, Evea may submit or facilitate the submission of a Chargeback through the relevant card issuer, processor, programme manager, or other authorized partner.

The final outcome may be determined by parties outside Evea's direct control, including:

• The card issuer.
• The card network.
• The Merchant's acquiring institution.
• The Merchant.
• Payment processors or programme partners.

Submitting a Chargeback does not guarantee that the disputed amount will be recovered.

14.5Provisional Credits

Where permitted by the applicable Card programme, Evea or its relevant partner may provide a provisional credit while a dispute is being reviewed.

A provisional credit is temporary and does not mean that the dispute has been decided in your favour.

A provisional credit may be reversed if:

• The dispute is unsuccessful.
• The Merchant successfully challenges the Chargeback.
• New information becomes available.
• The applicable card network or programme rules require reversal.

You agree that any valid reversal of a provisional credit may be debited from the relevant Account or otherwise recovered in accordance with applicable terms.

14.6Chargeback Outcomes

A Chargeback may result in:

• Full recovery of the disputed amount.
• Partial recovery.
• Rejection of the dispute.
• Reversal of a provisional credit.
• Further review or escalation.

Evea will communicate the outcome where reasonably practicable.

Where a dispute is unsuccessful, the original transaction will remain payable or may be re-applied to the Account where a provisional credit had been provided.

14.7Chargeback Deadlines

Disputes and Chargebacks are subject to strict deadlines established by card networks, issuers, and other payment programme participants.

You must report a dispute as soon as possible after becoming aware of the issue.

Evea may be unable to submit or continue a Chargeback if:

• The applicable deadline has expired.
• Required information is not provided in time.
• The relevant transaction is not eligible under applicable rules.

14.8Chargeback Abuse

You must not misuse the Chargeback process.

Examples of prohibited behaviour include:

• Knowingly disputing a transaction that you authorized.
• Providing false or misleading information.
• Attempting to obtain both a Merchant refund and a Chargeback for the same transaction without disclosing this.
• Repeatedly submitting unfounded disputes.
• Using the dispute process to obtain an improper financial benefit.

Where Evea reasonably suspects Chargeback abuse, fraud, or intentional misrepresentation, Evea may:

• Decline or discontinue the dispute where permitted.
• Restrict or suspend the Card or Account.
• Require additional verification.
• Investigate the matter further.
• Take action under Evea's applicable terms and policies.

15.Lost, Stolen or Compromised Cards

If a Card is lost, stolen, compromised, or suspected to have been used without authorization, you must notify Evea promptly.

Where available, you should immediately use applicable Card controls to freeze or restrict the Card.

Evea may:

• Block the Card.
• Investigate relevant transactions.
• Issue a replacement Card where appropriate.
• Apply additional security or verification measures.

You should continue to cooperate with any investigation relating to transactions that occurred before or after the report.

16.Suspension, Restriction and Termination

Evea may suspend, restrict, block, or terminate a Card or access to Card services where reasonably necessary, including where:

• Fraud or unauthorized activity is suspected.
• There is a security concern.
• KYC or verification requirements are not met.
• There is a sanctions, financial crime, or compliance concern.
• The Card has been misused.
• These Terms have been breached.
• The underlying Account has been suspended or terminated.
• Required by applicable law, regulation, the card issuer, or another programme partner.

Where appropriate and legally permitted, Evea will provide notice of the action taken.

17.Changes to These Terms

Evea may update these Terms from time to time to reflect:

• Changes in the Card programme.
• Changes in applicable laws or regulations.
• Card network or issuer requirements.
• Changes to Evea's products or services.
• Security, fraud, or operational requirements.

Where a material change is made, Evea will provide notice through an appropriate communication channel where required or reasonably practicable.

Continued use of the Card after the effective date of an updated version may constitute acceptance of the revised Terms, subject to applicable law.

18.Privacy and Data

Evea may collect, use, store, and share relevant information relating to the Card, Cardholder, Business, and Card Transactions for purposes including:

• Providing and supporting Card services.
• Processing transactions.
• Fraud prevention and investigation.
• Dispute and Chargeback management.
• Identity verification and KYC.
• Sanctions and financial crime screening.
• Compliance with legal and regulatory obligations.
• Meeting applicable requirements of banking, card, and payment partners.

Information will be handled in accordance with Evea's applicable privacy and data protection policies and relevant legal requirements.

19.Limitation of Responsibility

To the extent permitted by applicable law, Evea will not be responsible for losses arising solely from:

• A Merchant's failure to provide goods or services.
• A Merchant's refusal to accept the Card.
• Delays caused by card networks, banks, processors, or other third parties outside Evea's reasonable control.
• A transaction being declined for legitimate security, compliance, risk, or programme reasons.

Nothing in these Terms excludes any liability that cannot lawfully be excluded or limited.

Nothing in this section limits any rights you may have under applicable law or mandatory card programme requirements.

20.Customer Responsibilities

The Business, Account Owner, and Cardholder must:

• Use the Card only for authorized and lawful purposes.
• Keep Card and security information secure.
• Monitor Card Transactions.
• Promptly report suspected fraud, loss, compromise, or unauthorized activity.
• Provide accurate information to Evea.
• Cooperate with reasonable verification and dispute investigations.
• Maintain appropriate internal controls over authorized Cardholders.
• Ensure that access is removed when an employee or authorized user no longer requires it.

21.Governing Law and Dispute Resolution

These Terms will be governed by the laws applicable to the Evea Card programme and the relevant contractual relationship, subject to any mandatory legal or regulatory requirements.

Any complaint or dispute relating to Evea's handling of the Card should first be raised through Evea's designated customer support or complaint channels.

Where the matter cannot be resolved directly, additional escalation options may be available in accordance with applicable law, regulatory requirements, or the relevant card programme.

22.Contact and Support

For questions about your Card, to report suspected fraud, or to raise a transaction dispute, contact Evea through the support channels made available through the Evea platform or official customer communications.

For urgent reports relating to suspected Card compromise or unauthorized use, you should contact Evea as soon as reasonably possible and use any available Card controls to restrict further transactions.

23.Acceptance

By activating, accessing, or using an Evea Card, you confirm that you have read, understood, and agree to these Cardholder Terms of Use.

Where the Card is issued to an employee or other authorized Cardholder on behalf of a Business, the Business and relevant authorized representatives are responsible for ensuring that the Cardholder is authorized to use the Card and is made aware of the applicable requirements.